Hey Echelon, I need to add a new catalog item for the new MacBook Pro M4 for the UK team. Can you handle that please?
Echelon picked it up
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Email · Outlook
Today · 8:42 AM
SM
Sarah Mitchell › Melissa
Head of IT
CMDB annual review — please run via Echelon
Hey Melissa, our CMDB review last year was $150K and still missed stuff. Can we have Echelon run it next week and send me back the report?
Forwarded to Echelon
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Sprint Board · Weekly Sprint
Sprint 23
ECH-247To DoSprint 23· 5 pts
Scope current CSM implementation for replatforming planning
Inventory modules, customizations, integrations, and data dependencies on the current CSM build. Output a scope snapshot the platform team can plan against.
Assigned to Echelon
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Catalog Item Build — UK MacBook Pro
TODAY0
Need a new catalog item for the MacBook Pro M4 for the UK team — please handle.
Trigger:Teams · #it-helpdesk · Tom Bennett
Building catalog item for MacBook Pro M4 — UK team availability…
0s
Browsed Service Catalog
Cloned existing Mac SKU
Saved 12 Records
Created MacBook Pro M4 catalog item · 6 variables · 4 required
Scoped to company = UK via user criteria · Approval routed to line manager
Catalog Item Live Published
Category: Hardware · Available to UK · Cost centre approval enabled
MacBook Pro M414" · 18GB / 512GB
MacBook Pro M414" · 36GB / 1TB
MacBook Pro M416" · 36GB / 1TB
Run our CMDB annual review and send the report — last year's manual review was $150K and missed coverage.
Trigger:Email · Sarah Mitchell, Head of IT
Scanning CMDB for coverage gaps, stale CIs, and orphaned records…
0s
Viewed 24,000 Records
Viewed 8 Tables
Cross-checked Discovery
Ran 6 Scripts
1,247 issues across 8 CI classes — 412 stale, 318 orphaned, 287 missing relationships, 230 misclassified
92% coverage of expected infra (target ≥ 95%) — gap concentrated in network & storage