Dev time wasted on simple updates.
60% of your developers’ backlog is form tweaks and flow updates that don’t need a developer — but block the roadmap.
Echelon’s AI Agents build and maintain your catalog items and flows, analyze real submission data to optimize how employees experience your forms, and migrate legacy workflows into modern Flow — in hours, not weeks.
Our developers spend 60% of their time on catalog tweaks — form changes, approval updates, field modifications. That’s not development. That’s maintenance disguised as a backlog.
Your developers are spending two thirds of their time handling “developer” backlog that’s nothing more than flow updates. Meanwhile, the true roadmap isn’t executed & governance is only getting worse.
60% of your developers’ backlog is form tweaks and flow updates that don’t need a developer — but block the roadmap.
Employees abandon long forms with mandatory fields that don’t make sense — and every abandoned form becomes a ticket.
Nobody can tell which items overlap, which forms are outdated, or whether employees can even find what they need.
Migrating legacy workflows into Flow takes weeks each — your modernization roadmap keeps slipping.
Echelon automates the tedious, repetitive work developers should not be spending time on, while helping them accelerate complex migration work. All with governance enforced.
Echelon creates and updates your catalog items and flows directly in your instance — so your developers stop doing form tweaks and get back to the roadmap.
Echelon modernizes your legacy workflows into Flow Designer — done right the first time, so your migration roadmap stops slipping.
Echelon analyzes how employees actually interact with your forms — then uses that data to make every catalog item faster, cleaner, and easier to complete.
Product Owners and citizen developers update their own catalog items and approval flows without filing a ticket — while Echelon enforces your design standards.
From building new items to optimizing forms your employees already use — Echelon covers the full catalog lifecycle.
New catalog items built from specs and maintained on autopilot — field changes, approval updates, and flow modifications without involving a developer.
Echelon analyzes real submission data to understand how employees actually use your forms — then collapses unnecessary fields, fixes mandatory vs. optional, and improves the overall experience.
Migrate legacy workflows into modern Flow Designer — with interactive before/after mockups so Product Owners see exactly what changes before anything ships.
Form owners and product owners maintain their own catalog items — field changes, approval updates, simple flow modifications — without filing a ticket. Echelon enforces your standards so self-service doesn’t create chaos.
Find and consolidate duplicate catalog items, remove outdated forms, and surface items that overlap — so employees see one clean catalog instead of five versions of the same request.
A comprehensive scan of your entire catalog — every item, every flow, every form — reviewed by an expert ServiceNow architect. You get a clear report of what’s broken and a prioritized plan to fix it.
Echelon migrated our legacy workflows into Flow in a single afternoon — work my team had scoped for an entire quarter.
Start with a quick assessment — no commitments. Echelon scans your catalog and an expert architect reviews every finding.
30 minutes with our team to understand your catalog, your migration backlog, and where you want to be.
Secure, read-only connection to your instance. No platform changes, no risk, fully reversible.
Duplicate items, forms with poor UX, unused fields, broken flows, and your migration shortlist — ready to review with your team.