Enterprises Run
ServiceNow with Echelon

AI agents that work 24/7 to deliver CMA-quality ServiceNow solutions — live in your instance in hours, not weeks.

Book a Demo How Echelon works
Trusted by the most innovative enterprises
Fortune 10 Healthcare CGI Guidehouse Fortune 500 Financial Services HubSpot Fortune 500 Media Company PwC Multinational Sportswear Company Top 15 Insurance Brokerage Huron KPMG iTech AG
Sprint queue
Catalog item Built
Flow Built
ATF tests Passing
Coverage
ATF 94%
Update set Approved
Compliance Pass
Cleared this week
HA Holly A. 128
EH Eric H. 96
EL Elena L. 72

“We get 5–10x more out of our team every week with Echelon. Our team got our entire CMDB aligned in just 10 days.”

Platform Owner
Fortune 10 Healthcare Company
What Echelon runs

Your entire ServiceNow platform —
run with a fleet of agents.

Build new. Keep the lights on. Modernize the legacy. Govern every change. Across every module.

Unlock what you’ve already licensed.

Accelerate delivery from months to days for new modules, integrations, catalog items, and scoped apps — delivered production-ready with full tests and documentation.

  • Plan perfectly — plan greenfield deployments in hours, with Echelon asking questions & flagging key concerns.
  • Build rapidly — with a plan in place, build in hours to days, not months to quarters.
  • Test completely — new items with end-to-end, exhaustive fulfillment flows and ATF tests.
  • Document everything — get a full set of documentation for every build or edit.
build flow diagram

Run the platform, every day.

Echelon stops your team spending half their time on maintenance, with releases, admin, troubleshooting, and upgrade preparation handled continuously as daily platform operations.

  • L1/L2 platform administration — access requests, group membership, ticket triage handled on autopilot.
  • Platform troubleshooting — get full reports on failed scheduled jobs, broken flows, or degraded integrations in minutes.
  • Release & change management — sprint deploys, documentation, CAB coordination.
  • Upgrade prep — get version readiness scan, plugin compatibility check, regression risks assessment in hours.
BAU dashboard

Fix what was built years ago.

Echelon assesses & rebuilds your mountains of technical debt — whether legacy workflows to Flow Designer or stale catalogs.

  • Catalog modernization — redesign of stale items and fulfillment flows.
  • Legacy workflow migration — Workflow Editor & Remedy rebuilt in Flow Designer.
  • Integration modernization — custom REST replaced with IntegrationHub spokes.
  • Technical debt clearance — dead business rules, orphan includes, deprecated APIs.
before / after diff

Guardrails on every change.

Every change reviewed against your standards and every delivery tested before it reaches production.

  • Update set review — governance + performance checks before promotion.
  • ATF coverage — automated tests for catalogs, flows, and scoped apps.
  • Standards enforcement — coding patterns and naming conventions validated.
  • Audit trail — every change documented and traceable.
governance scan

Sharper execution on every workflow.

Platform usage, flow execution, and CMDB health analyzed continuously to improve performance and user experience.

  • Process mining — flows rebuilt against their own execution data.
  • Performance optimization — slow queries, bloated scripts, and indexing gaps surfaced.
  • CMDB health — coverage, freshness, and relationship quality monitored.
  • UX tuning — friction points in catalogs and forms identified and fixed.
optimization dashboard
Modules supported
ITSM CSM HRSD ITOM SecOps GRC / IRM CMDB FSO FSM NowAssist Service Portal

Driving the outcomes your business needs.

Optum Platform Owner photo
8 weeks
down from 8 months
15 mins
release-blocking bug resolved
—
Hold for stat

[HOLD]

Platform Owner
Optum
ASICS Platform Owner photo
300
workflows migrated to Flow
100
catalog items overhauled
—
complete end-to-end

[HOLD]

Platform Owner
ASICS
customer photo
—
Hold for stat
—
Hold for stat
—
Hold for stat

[HOLD]

Role & team
Customer / industry
Platform Owner, HubSpot
#1
rated developer on the platform team
100%
update sets auto-scanned on push
—
Hold for stat

[HOLD]

Platform Owner
HubSpot
Platform Owner, Fox
~$500K
saved in managed services spend
700 hrs
saved over 4 months
242
HealthScan findings remediated

Echelon has become our default way of getting work done on ServiceNow. From troubleshooting gnarly issues to developing a story end-to-end… it’s where the team goes first. It’s saved us hundreds of engineering hours without sacrificing quality.

Platform Owner
Fox
Book a scoping call

For every bottleneck on any module.

Architects debugging Discovery for weeks.

Echelon

Discovery debugged in minutes, not weeks.

  • Pattern logs, ECC queue payloads, and credential affinity scanned automatically
  • Broken chain pinpointed with the fix proposed
  • Resolved before your team opens a single log

CMDB records, built by hand. One at a time.

Echelon

CSDM relationships generated and validated in bulk.

  • Every CI linked automatically against the data model
  • Every gap flagged and remediated
  • Re-runs continuously as your instance changes

Consultant charges 6 figures. You still find issues.

Echelon

Continuous instance scans baked into your platform.

  • Duplicates, incomplete CIs, and quality regressions caught pre-ship
  • Findings prioritized and remediated automatically
  • Runs at a fraction of a partner SOW
Learn how Echelon runs CMDB →

60% of dev backlog is just form tweaks and flow updates.

Echelon

Catalog changes shipped overnight.

  • Form tweaks and flow updates handled without a developer ticket
  • 60% of dev backlog cleared in the first month
  • Engineers freed up for roadmap work

Impossible governance across catalog sprawl.

Echelon

Full catalog audit in one report.

  • Duplicates, stale items, dead forms, orphan flows surfaced
  • Deduped and rebuilt with governance baked in
  • Ongoing visibility into catalog health

Weeks on workflow to flow migrations.

Echelon

Workflow-to-Flow migrations completed in hours.

  • Business rules, UI policies, and approvals rewritten
  • ATF tests authored alongside every migrated flow
  • Modernization roadmap unblocked
Learn how Echelon runs Catalog →

Incidents routed to the wrong group on the first hop.

Echelon

Incidents land with the right team on submission.

  • Auto-categorization tuned to your groups
  • Priority and impact set from past resolution patterns
  • First-touch resolution rates climb

CAB reviews drag changes for days.

Echelon

Change requests pre-validated before CAB.

  • Risk scored against your governance rules
  • Dependencies surfaced automatically
  • Clear approve/reject recommendations attached

Knowledge articles stale before they’re published.

Echelon

KB articles auto-generated from incident resolutions.

  • Deduped against existing content
  • Refreshed continuously as the platform changes
  • Agents find the right article on the first try
Learn how Echelon runs ITSM →

Same HR cases, week after week.

Echelon

Root cause of recurring cases surfaced.

  • Pattern detection across HR Case history
  • Recurring policy gaps flagged
  • Topic and Journey updates proposed automatically

HR forms employees abandon halfway through.

Echelon

Forms redesigned with progressive disclosure.

  • Conditional logic — only ask what matters
  • Auto-routed based on context
  • Abandonment rates drop sharply

New-hire onboarding scattered across five systems.

Echelon

Onboarding stitched together end-to-end.

  • Journey Accelerator + Connect tasks orchestrated
  • IT provisioning and Payroll integrated
  • One flow from offer to first paycheck
Learn how Echelon runs HRSD →

Alert floods that mean nothing.

Echelon

Event correlation tuned automatically.

  • Duplicate alerts clustered
  • Noise suppressed across sources
  • Root cause surfaced with context

Service Mapping never quite finishes.

Echelon

Top-down service maps generated and validated.

  • Mapped against your CMDB
  • Discovery gaps filled in automatically
  • Maps stay current as your environment changes

Cloud spend visible in six dashboards, never one.

Echelon

Cloud insights unified in one view.

  • Tags, accounts, and costs reconciled
  • Mapped into Service Mapping
  • Drift and waste flagged proactively
Learn how Echelon runs ITOM →
How to use Echelon

Two ways to run ServiceNow with Echelon.

Bring Echelon to your in-house team — or hire Echelon's senior architects to deliver with it for you.

Direct

Your team uses Echelon.

Echelon connects to your instance and your developers and architects ship faster — without changing who owns the build.

  • Onboard your team in days, not weeks
  • Subscription based on platform usage
  • Echelon runs alongside your existing process
  • You stay in control of standards, governance, and releases
Try Echelon
Managed by Echelon

Echelon's team runs it for you.

Echelon's CMAs and senior platform engineers deliver builds end-to-end using Echelon — replacing traditional SI engagements at a fraction of the cost.

  • Master architects own design through delivery
  • Scale capacity without staff aug overhead
  • A direct alternative to traditional consulting SOWs
  • Same standards, documentation, and ATFs as direct use
Talk to our team
Enterprise trust
SOC 2 Type II
ISO 27001
GDPR compliant
Zero data retention
How Echelon works

From connect to starting work.
In 10 minutes.

01

Connect your instance

Connect Echelon to your instance in minutes with all the necessary enterprise security.

02

Learn your org knowledge

Upload your standards, runbooks, and architecture docs — Echelon learns how your team builds.

03

Start working

Open a backlog item, type a request, or upload a spec — Echelon executes inside your instance.

FAQ

Questions? Start here.

Your data stays private and under your control. We never use your instance data to train commercial LLMs, and we maintain zero data retention agreements with all model providers we work with.

Teams using Echelon typically see 80% faster development cycles — faster time-to-market, reduced backlog, freed-up senior developers, and consistent quality across every deliverable.

Yes. Echelon analyzes your instance architecture, existing catalogs, flows, variable sets, approval patterns, and custom apps before building anything new.

Echelon connects via OAuth 2.0 to your dev or sub-production instance using least-privilege principles. Detailed access documentation available during evaluation.

Ready to eliminate your ServiceNow backlog?

Book a Demo Try Echelon free